Psychiatry-UK 2024-04-19 Person 4 5 0

The service has been really good in allowing me to get my diagnosis and medication much quicker than via normal NHS waiting lists, and there's been flexibility over dosages and types of medication which I have appreciated. My prescriber, Sally Newport, was absolutely brilliant. Her communication and support has been excellent - she's always got back to me quickly, explained things really clearly and made me feel really supported, listened to and understood throughout this process! The shortage of Elvanse caused lots of issues for me but I received reassurance and updates throughout this period. I do have a point of feedback about the online system. I know it's likely the most feasible /fair/safe means of managing communication between prescribers and clients, and ensures it's all consistent and logged and tracked on the system, but I find having to login to an online system a more difficult means of communication than the likes of a phonecall or text, and I also think the layer of having to get the text code to login to the system - which admittedly only takes a few seconds!! - can sometimes feel like an extra barrier to being able to easily contact my prescriber/ ask for new prescriptions, fill in new forms etc. It's not the most ADHD-friendly to be honest! I also think it's a barrier for people who are digitally excluded or have dyslexia etc. who may have trouble conveying ideas effectively in writing. I know other means of communication would probably be too time consuming and hard to manage for the service and for prescribers, but I wonder if there are any small changes that could be made to make it more accessible.